Shopping for your wedding dress is an experience like no other – full of emotion, smiles and laughter. We have been asked lots of questions about what to expect from your experience at the boutique, especially during our current times, so we have detailed below everything you need to know.
When should I start my wedding dress search?
We suggest to be thinking about buying your wedding dress at least 10 to 12 months ahead of your wedding date. If you have a shorter time frame though, don't worry at all. We can still order dresses in for you, or you can preview our ready to wear collections which you can take away on the day, just let us know. Check out our #PearlsGirls The Podcast for our episode on The Dress!
Do I need to book an appointment to come and see you?
The boutique is exclusively yours when you come and see us, so you will need to book an appointment. You can book directly via the Book Now button on our website, give us a call on 01751 798080 or drop us an email at . Our opening times are Wednesday to Friday 10am to 4pm, Saturday 9am to 5pm. We also do appointments on a Monday & Tuesday by request.
Is there a charge to an appointment?
As with all luxury designer boutiques, we do charge a consultation fee for our bridal experiences. This gives you exclusive use of the boutique, your own personal stylist to offer expert advice, treats during your appointment and a special goodie bag to take home with you. There is a charge of £20 and this is redeemable against your dress order
I work during the day, do you offer evening appointments?
We offer evening appointments by request on a Thursday. If there are other days that you would need an evening appointment on, please do still get in touch to discuss the options.
Do you do Virtual appointments?
We completely understand that during our current crazy times you may feel unsure about visiting the boutique, so we would love to meet you virtually to chat all things weddings, get to know you and what your bridal thoughts are! If you would like to book a Virtual Styling Consultation with us just click here
I have particular budget, what is your price range?
It's always a good idea to have a particular budget in mind when you start your dress shopping. There is nothing worse than falling in love with a gown that is outside of your budget. Our Made to Order gowns start from £1000 up to £3500 for our Signature Collection. We also have a ready to wear collection that ranges from £299 to £1000.
I have already chosen my dress but need a veil and shoes, do you offer Accessory Appointments?
Even if you haven't bought your dress from us, and you are still looking for some accessories, you can book an Accessory Styling Appointment. We have a beautiful selection of veils, hair accessories, shoes and bags to complete your bridal look. To book your Accessory Styling Appointment just click here.
I'm a little nervous about dress shopping during the current climate. What are you doing to help keep us safe?
The safety of our staff and customers is our main priority. We are continually reviewing the advice from the government and have conducted an in-depth risk assessment of the boutique and the service we provide. We have put various measures in place to assure we are adhering to the guidelines, making our boutique a safe and secure place. For more information please do visit our COVID Secure page for more detailed information. If you have any questions please do get in touch.
What should I expect during my appointment?
When you come to see us you can expect a warm and friendly welcome! We love to get to know you and your guests, chat all things weddings and have lots of fun and laughter along the way. Yes things may be a little different in that we need to wear masks and ask you to follow certain procedures whilst you are with us, but we promise this will not hinder the special experience you will have with us finding your dress or accessories.
Do I need to bring anything with me?
We have most things you will need for your appointment at the boutique, but if you have one, it's a good idea to bring along a strapless bra and wear nude underwear too. Don't worry if you don't have these though. We have plenty of shoes at the boutique for you to try with your dress. If you are a particular small or large shoe size please do let us know before hand or bring a pair with you.
How many people can I bring to the boutique with me?
We understand that shopping for your wedding dress is super special time and one that you will want to share with your nearest and dearest. So that we can adhere to current government guidelines and maintain social distancing measures, you can bring THREE special guests with you to your bridal experience. When you are choosing who to bring, make sure they are the opinions and you trust the most. The rest of your bridesquad doesn't need to miss out, as you can invite them virtually to join your appointment via Zoom on our Ipad. Please let us know ahead of your appointment if you'd like to do this.
I'm nervous about dresses fitting me, what sizes are your dresses?
Please try not to worry about sizing. We don't go on size, for us it's all about getting the perfect fit. The dresses that we have in the boutique to try range from a UK8 to a UK26. Your expert stylists are on hand to ensure you get the best fit possible when trying on our dresses. We are here to guide you! If you are thinking about sizing, bridal can vary from high-street. Usually if you are a UK14 high-street you would be a UK16/18 bridal. Some of our collections also offer custom measurements. You will more often that not, never be one 'standard' size. Your dress will be altered to fit you perfectly, that is our area of expertise.
Can I take photographs during my appointment?
At the boutique we do allow you to take photographs of you trying dresses, but we do really advise you not to. More often than not a dress will not be fitting you perfectly, you won't have your hair and make up done as you would on your big day, so it's not a true reflection of how everything will look. Remembering how you feel in your dress when you find the one, is the best feeling and photographs just don't show that. If you do have a wobble over a dress, but you loved her when you tried her on, just come back and try her on again!
What happens when I've found my dress?
So you've found your dress and the first thing we do is CELEBRATE!!! It's such a special moment, so we savour that moment and enjoy it with you and your guests. Once our little celebration is over, we take your measurements, decide which size we are going to order and if there are any specific custom measurements we need. We go through the paperwork with you and also require a 50% part payment to place your order with the designer. The final balance then due when we are told your dress is ready to be sent to us from the designer. This is at least 12 weeks ahead of your wedding date.
Can I pay in installments for my dress or accessories?
Unfortunately at this time we are unable to offer any kind of payment scheme. For made to order dresses we require a 50% part payment to place your order. For ready to wear dresses (dresses bought off the peg) we require full payment and for accessories we require full payment at the time of ordering.
When do I start having my fittings?
When it comes to alterations we would usually start your fittings 8 weeks ahead of your wedding. Sometimes this may be less depending on when your dress arrives with us. As soon as we know your dress is on it's way to us, we will book you in for your 'first look' appointment and to help arrange your fittings if they have not already been booked.
Where do I go for my fittings & what happens at them?
We have an in-house seamstress here at the boutique, or we recommend two amazing seamstress teams external to the boutique. All of our seamstress are experts in their fields and are there to guide you on getting the perfect fit. You will usually have 2 to 3 alteration appointments and will need to bring the shoes and any specific underwear you will be wearing on the day to each appointment. This is all to ensure we get the perfect fit for you.
Can you give me an idea on alteration costs?
Alteration costs on your dress can vary depending on what needs altering and if you are having any custom pieces added or created. As a guide, standard side seams and hem will range between £200/£250. Any additional alterations or custom pieces that are needed outside of what the standard alteration cost covers will be quoted for at your first fitting appointment. Alteration costs with seamstresses outside of the boutique are to be discussed directly with them at the point of booking your fitting appointments.
When do I collect my dress before the big day?
If you are having your alterations done with our seamstress at the boutique, your dress will stay with us until you collect her before your bid day. We advise on collecting your dress from us the week leading up to your wedding. We will ensure everything is steamed and presented in one of our beautiful dress bags for you. If you are having alterations done with another seamstress they will discuss this with you.
We are getting married abroad. How do I transport my dress there safely?
Lots of our gorgeous brides are having destination weddings! Check with your airline or holiday company if they provide a travel box for your dress. It's so important not to pack her away in your case. We've heard a few tales of luggage going missing, including the dress, and we definitely don't want this to happen! If you need a travel box you can buy airline approved ones directly from us. You can even choose your design and have it personalised too. Just get in touch here.
What should I do with my dress after the big day?
Your dress will have enjoyed lots of celebrating so we hope she'll be in need of a good clean! Take her to any reputable dry cleaners who have experience of cleaning wedding dresses. You can then store her in a beautiful storage box which we have instock at the boutique. You can choose your own design and even have it personalised as way to treasure your big day. To order yours just get in touch here.